Terms & Conditions

The service is provided by Proxima SRL, with registered office in Italy, share capital EUR 35,000 fully paid in, VAT number as indicated on the website (hereinafter "Proxima" or the "Provider").

Pharma Price Tracker is a B2B software service for monitoring publicly displayed prices and availability of pharmaceutical and parapharmaceutical products on e-commerce websites, marketplaces, and comparable channels, as configured in the customer's subscription plan.

The service provides market intelligence, dashboards, exports, and optional integrations. It does not replace the customer's commercial, pricing, or regulatory decisions.

Access is reserved for legal entities and professionals acting in a business capacity. Registration requires a valid business email, verification of identity, and creation or selection of an organization profile.

The customer is responsible for credentials, authorized users, and any activity carried out under its account.

Plans, limits, and pricing are described on the website or in a commercial proposal. Unless otherwise agreed in writing, fees are billed in advance according to the selected billing cycle and are exclusive of applicable taxes.

Failure to pay may result in suspension or termination of access. Changes to published plans do not affect active contracts until renewal, unless otherwise agreed.

Any refunds in the event of service malfunction shall apply only to the days of actual malfunction, calculated on a pro-rata basis relative to the subscription period already paid.

The customer may use the service only for internal business purposes, in compliance with applicable law, competition rules, and any contractual restrictions agreed with Proxima.

It is forbidden to resell, sublicense, scrape the platform itself, attempt unauthorized access, interfere with service operation, or use outputs in ways that violate third-party rights or regulatory obligations.

Market data is collected from publicly accessible sources and processed with automated methods. Proxima does not guarantee completeness, timeliness, or error-free extraction for every product, channel, or competitor.

The customer remains solely responsible for validating information before adopting pricing, assortment, or commercial decisions.

The platform, software, interfaces, documentation, and proprietary models remain the exclusive property of Proxima or its licensors.

The customer receives a limited, non-exclusive, non-transferable right of use for the duration of the active subscription.

Each party shall protect the other party's confidential information and use it only for contract performance.

Processing of personal data is governed by the Privacy Policy. Where the customer uploads or connects business data, the parties may execute additional data processing terms if required by applicable law.

The service is provided on an "as is" and "as available" basis, within the limits permitted by law. Proxima is not liable for indirect damages, loss of profit, or business interruption arising from use or inability to use the service.

Any liability of Proxima is limited, to the maximum extent permitted, to the fees paid by the customer for the service in the twelve months preceding the event giving rise to the claim.

The contract remains in force for the agreed subscription term and renews according to the selected plan unless terminated in accordance with the commercial terms.

These Terms are governed by Italian law. For business customers, the Court of Bologna, Italy shall have exclusive jurisdiction, unless mandatory rules provide otherwise.